Refund and Exchange Policy
Missing, Wrong or Damaged items
Please inspect your order upon receipt and contact us immediately if the item(s) is incorrect, defective, damaged or if you receive the wrong item so that we can assess the issue and make it right with a replacement delivery in the shortest time possible.As we sell perishable food, we do not accept returns if you change your mind about any items in your order.
If you have discovered that your item is spoilt or comes compromised, take photos of the item and contact us immediately via email: contact@foodcrumz.com.
Order Modification or Cancellation
Your order is typically processed immediately upon placement. If you wish to modify or cancel your order, please email us at contact@foodcrumz.com within 30 minutes of placing the order.
Once your order has shipped from our kitchen, you will not be able to cancel your order.
Refunds
Refunds will only apply to products that are defective or missing in your order.
All Orders must meet the following conditions in order to be eligible for return:
(a) Item(s) must be in new condition and returned in the original packaging along with all accessories including manuals, boxes, cards, pouches) and free gifts received with it. All packaging must be unopened, unused, unmarked and not defaced in any manner. Item(s) must not have been used.
(b) If the Order is eligible for return as described above, the Customer will be eligible for an exchange. However, if there is no stock available to exchange the Item, only then will Foodcrumz refund the payment amount for the Item to you via bank transfer to the bank account details as provided by you.
(c) Upon receipt of the Item(s), we will examine it and we will advise you on the status of the replacement or refund (if any) via email or phone call as soon as practicable.
(d) Foodcrumz may at its discretion refuse to process a replacement/exchange order. However, Foodcrumz may offer a refund as a substitute remedy.
Once we have evaluated the situation, we will notify you if your refund has been approved and it will be automatically refunded to your original payment method.
Please note that it may take some time for your bank or credit card company to process and post the refund. This usually takes about 7-14 days.
Savoury Bites
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Begedil / Potato Cutlet
Regular price $3.50 SGDRegular priceUnit price / per -
Fried Sambal Bun / Pau Goreng Sambal
Regular price $4.35 SGDRegular priceUnit price / per -
Green Bean Fritters / Gendang Kasturi
Regular price $4.00 SGDRegular priceUnit price / per -
Karipap Bhai / Indian Curry Puff (10 pieces)
Regular price $7.00 SGDRegular priceUnit price / per -
Potato Curry Puff / Epok-Epok Kentang
Regular price $4.20 SGDRegular priceUnit price / per -
Potato Samosa
Regular price $4.20 SGDRegular priceUnit price / per -
Roti Boyan / Boyanese Bread 700g (Large Size!) with Sambal
Regular price $7.00 SGDRegular priceUnit price / per -
Sardine Curry Puff / Epok-Epok Sardin
Regular price $3.80 SGDRegular priceUnit price / per -
Spicy Tapioca Fritters / Ubi Goreng Berempah
Regular price $4.00 SGDRegular priceUnit price / per -
Tahu Begedil / Potato Stuffed Tofu with Sambal Kicap
Regular price $3.60 SGDRegular priceUnit price / per -
Tapioca Cake / Getuk Ubi
Regular price $4.00 SGDRegular priceUnit price / per -
Vegetable Spring Roll / Popiah Sayur
Regular price $4.80 SGDRegular priceUnit price / per
Signature Mains
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Beef Lasagne
Regular price $7.00 SGDRegular priceUnit price / per -
Beef Shepherd's Pie
Regular price $7.00 SGDRegular priceUnit price / per -
Boiled Beef Lung / Paru Rebus
Regular price $5.95 SGDRegular priceUnit price / per -
Chicken Lasagne
Regular price $6.85 SGDRegular priceUnit price / per -
Chicken Shepherd's Pie
Regular price $6.80 SGDRegular priceUnit price / per -
Chilli Con Carne (Beef)
Regular price $11.80 SGDRegular priceUnit price / per -
Chilli Con Carne (Chicken)
Regular price $10.90 SGDRegular priceUnit price / per -
Marinated Beef Lung - Paru Berempah
Regular price $5.90 SGDRegular priceUnit price / per -
Sambal Goreng Pengantin
Regular price $5.50 SGDRegular priceUnit price / per -
Sold out
Tulang Merah Lamb Shank 700g
Regular price $23.00 SGDRegular priceUnit price / perSold out
Soups, Stews & Sauces
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Beef Bolognaise
Regular price $8.50 SGDRegular priceUnit price / per -
Chilli Con Carne (Chicken)
Regular price $10.90 SGDRegular priceUnit price / per -
Cream of Forest Mushroom Soup
Regular price $7.60 SGDRegular priceUnit price / per -
Chicken Bolognaise
Regular price $8.10 SGDRegular priceUnit price / per -
Chilli Con Carne (Beef)
Regular price $11.80 SGDRegular priceUnit price / per -
Mushroom Sauce
Regular price $10.90 SGDRegular priceUnit price / per -
Sold out
Black Pepper Sauce 500g
Regular price $7.50 SGDRegular priceUnit price / perSold out
Sweet Treats
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Banana Fritters / Pisang Goreng
Regular price $4.80 SGDRegular priceUnit price / per -
Churros Chocolate Flavour (Bite-Sized) 1kg
Regular price From $19.90 SGDRegular priceUnit price / perChurros Chocolate Flavour (Bite-Sized) 1kg
Regular price From $19.90 SGDRegular priceUnit price / perChurros Chocolate Flavour (Bite-Sized) 1kg
Regular price From $19.90 SGDRegular priceUnit price / per -
Churros Cookies & Cream Flavour (Bite-Sized) 180g
Regular price $5.20 SGDRegular priceUnit price / per -
Churros Original Flavour (Bite-Sized) 180g
Regular price $5.20 SGDRegular priceUnit price / per -
Churros Original Flavour (Bite-Sized) 1kg
Regular price From $18.00 SGDRegular priceUnit price / perChurros Original Flavour (Bite-Sized) 1kg
Regular price From $18.00 SGDRegular priceUnit price / perChurros Original Flavour (Bite-Sized) 1kg
Regular price From $18.00 SGDRegular priceUnit price / per -
Churros Original Flavour (Regular) 1kg
Regular price From $18.00 SGDRegular priceUnit price / perChurros Original Flavour (Regular) 1kg
Regular price From $18.00 SGDRegular priceUnit price / perChurros Original Flavour (Regular) 1kg
Regular price From $18.00 SGDRegular priceUnit price / per -
Churros Original Flavour (Regular) 320g
Regular price $7.50 SGDRegular priceUnit price / per -
Fried Red Bean Bun / Pau Goreng Kacang
Regular price $4.35 SGDRegular priceUnit price / per -
Green Bean Fritters / Gendang Kasturi
Regular price $4.00 SGDRegular priceUnit price / per -
Mini Donut
Regular price $4.20 SGDRegular priceUnit price / per -
Tapioca Cake / Getuk Ubi
Regular price $4.00 SGDRegular priceUnit price / per -
[NEW] Cempedak Fritters / Cempedak Goreng
Regular price $6.80 SGDRegular priceUnit price / per