When will the order be delivered?

Before checkout you will be able to choose your preferred delivery date. For next day delivery, you need to make your purchase before 5pm, after which we will only be able to deliver the following day. Please note that delivery will be made anytime between Mon to Fri, 10am-5pm. No delivery on Saturday, Sundays and Public Holidays. In the event that we are unable to meet our obligations due to unforeseen circumstances we will contact you to make the necessary arrangements. Unfortunately we are unable to take requests for specific timings as of now. Should you have any special requests please leave us a comment in the 'order comment' box upon check-out.

How are the goods delivered?

All our products are delivered frozen unless otherwise stated in the product details.

What are the shipping charges?

Free Delivery for Orders above $48

For orders below $48, a delivery charge of $10.70 applies.

An additional charge of $3 will be imposed for deliveries  to areas that incur ERP charges.

 

How do I prepare for my delivery?

Please ensure either you or a representative at least 18 years of age must be present to receive the merchandise and sign the invoice at the agreed upon day and time window. If no one is available to receive the delivery, a re-delivery fee may be applied to your order. A signed invoice without notations of missing, damaged or incorrect items represents your acceptance of the complete order in perfect condition. If case of any misunderstandings, feel free to contact us at 6635 7660 on Monday to Friday from 10:00 am to 6:00 pm.

What if I miss my delivery?

We understand that unforeseen circumstances may force you to miss your delivery. If this has happened to you please do contact us to make another arrangement. Re-delivery is chargeable at $10.

How do I pay for my purchases?

As of now we offer two types of online payment options: Paypal and Credit / Debit Card. Please indicate your preferred method upon check-out. Prices include GST.

 

Delivery Terms

Please read these Delivery Terms carefully before ordering products from this website. By ordering products from this website, you agree to be bound by these Delivery Terms. If you do not agree with any of these Delivery Terms, do not use or order products from this website.

When do these Delivery Terms Apply?

These Delivery Terms apply to all offers and agreements relating to the sale and delivery of products via this website by Foodcrumz Pte Ltd. When you order anything from this website (www.Foodcrumz Pte Ltd.com) or any web pages directly connected to this website, your agreement to the Delivery Terms during the order process constitutes your acceptance of the applicability of these Delivery Terms. It is only possible to deviate from these Delivery Terms if agreed in writing by Foodcrumz Pte Ltd.

Foodcrumz Pte Ltd Offers and Prices

The representations of products on this website are without obligation and do not bind Foodcrumz Pte Ltd. Foodcrumz Pte Ltd is likewise not bound by manifest clerical errors and mistakes in promotional descriptions and other statements referred to on this website. Minor color and other variations in products are possible as a result of different image acquisition, display technologies or other technical reasons. Foodcrumz Pte Ltd is not liable for these variations and deviations. Foodcrumz Pte Ltd reserves the right to change, limit or terminate any special offers or discounts at any time.

Foodcrumz Pte Ltd charges shipping costs. These costs will, if applicable, be charged separately and specified and added up with the total amount of the order.

You can only order on this website if you are a consumer, not a reseller. You have to be at least 18 years of age or older to buy products via this website.

You warrant that the information you provide to Foodcrumz Pte Ltd in the request or order is accurate and complete. Foodcrumz Pte Ltd is never obliged to accept an order. Foodcrumz Pte Ltd is entitled at all times to verify an order in advance or to refuse an order without providing reasons. If Foodcrumz Pte Ltd does not confirm your order within seven business days, it is deemed to have been refused.

Delivery

Foodcrumz Pte Ltd will deliver to the address indicated by you via local logistic provider and other international logistic providers. Foodcrumz Pte Ltd can only deliver to a delivery address which is a home or office address. Foodcrumz Pte Ltd does not deliver to P.O. Boxes. Deliveries will be done on business days only. Non-business days and public holidays deliveries may be possible but subjected to availability depending on your locations.

Foodcrumz Pte Ltd is entitled, insofar as reasonably possible, to make split deliveries so that you receive the ordered products as soon as possible. There are no additional costs associated with such split deliveries. However, in the event that you request that Foodcrumz Pte Ltd delivers the order in parts, Foodcrumz Pte Ltd may charge you for extra delivery costs. Each split order shall constitute a separate sales contract. If Foodcrumz Pte Ltd is late delivering a part or one split order is faulty, that will not entitle you to cancel any other split order.
 

Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to compensation. Foodcrumz Pte Ltd excludes any liability for any failure to meet delivery periods.

Options in Case of Delivery Problems

If Foodcrumz Pte Ltd discovers prior to entering into the sales contract that it can no longer deliver the ordered products, Foodcrumz Pte Ltd may offer you an equivalent product in terms of quality, price and function. You are not obliged to accept the replacement product. You may return it, if you so wish, in accordance with the right of return outlined below.

If Foodcrumz Pte Ltd discovers after entering into the sales contract that Foodcrumz Pte Ltd can no longer deliver the ordered products, Foodcrumz Pte Ltd will be entitled to terminate the sales contract. Foodcrumz Pte Ltd will inform you and reimburse any payments made.

 

 

Prices and Payments

We put our best effort to provide you with full and correct details of goods, descriptions and prices, but errors may be found. If we found any error in prices of goods, we will inform you as soon as possible and let you make your own decision as to whether you confirm your purchase order at the correct price or cancel your purchase order.

If we cannot contact you within five business days, your purchase order will be deemed cancelled. In such case, if you have made full payment for your purchase order, you will receive a refund in full. We are not bound to comply with your purchase order if prices shown on this website is incorrect (even though after your purchase order have been accepted).

Right to Purchase Goods

We reserve our rights to limit the quantity of certain items to be purchased by each customer as specified on our website.

If we found any purchase order exceeds the limit, we are entitled to cancel such purchase order without prior notice and you will receive a refund in full through your payment channel.

Methods of Payment

Please check this website for information on available payment methods. Foodcrumz Pte Ltd conducts an individual credit check for each purchase in conformity with this website’s Privacy Notice. Depending on the results of this check, Foodcrumz Pte Ltd reserves the right to refuse certain methods of payment, cancel orders or terminate the sales contract.

Return Policy

Orders that have been delivered are non-returnable or refundable. Orders which have been paid but cancelled by the customer before being dispatched for delivery will incur an administrative levy of 5% of the total order amount due to credit card / debit card fees imposed by the payment gateway.

Retention of Title

The delivered products will remain the property of Foodcrumz Pte Ltd until you have paid all amounts owing under any agreement to us in full, including the payment of costs, even of earlier or later deliveries or partial deliveries. You may not sell, dispose of or encumber products before ownership thereof has passed to you.

 

Disclaimer of Warranties and Liability

To the maximum extent permitted by law, services provided by Foodcrumz Pte Ltd are provided "as is", “as available”, and “with all faults” and expressly disclaims any and all Warranties, express or implied, statutory or otherwise, including but not limited to, any warranties of title, condition, quality, durability, performance, accuracy, reliability, non-infringement, merchantability or fitness for a particular purpose. All such warranties, representations, conditions, and undertakings are hereby excluded; without limiting the foregoing, Foodcrumz Pte Ltd makes no representations or warranties that:

- the website or the services will meet the requirements or use of the website or the services will be uninterrupted, timely, secure or error-free;

- the results that may be obtained from the use of the website, services or materials will be effective, accurate, complete, or reliable;

- the quality of the website, services or other materials will meet personal expectations; or that

the errors or defects of any type in the website, services or other materials will be corrected. No advice or information, whether oral or written, obtained by you from Foodcrumz Pte Ltd or through or from use of the services shall create any warranty not expressly stated in the Terms and Conditions;

Foodcrumz Pte Ltd does not represent, warrant, or agrees that the manufacture, distribution, export, importation, offer, display, sale, purchase and/or use of the products or services offered or displayed on the sites does not violate any third party rights and does not make any representation or warranties of any kind concerning any product or services displayed on the site. No warranties or representations are made with regard to the services or products provided by the independent third parties. In no event shall Foodcrumz Pte Ltd be held liable for any such services or products;

To the maximum extent permitted by applicable law, Foodcrumz Pte Ltd shall have no liability related to your content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. Foodcrumz Pte Ltd also disclaims all liability with respect to the loss, misuse, modification or unavailability of any of your content Foodcrumz Pte Ltd shall not be liable for any loss that you may incur as a consequence of unauthorized use of account or account information in connection with the website or any services or materials, either with or without your knowledge. Foodcrumz Pte Ltd has endeavored, strived, and put effort to ensure that all the information on the website is correct, but neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data, information, goods, product, display, or service;

Foodcrumz Pte Ltd shall not be responsible for the delay or inability to use the website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Foodcrumz Pte Ltd shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond control;

You understand and agree that any material or data downloaded or otherwise obtained through the website is done entirely at your sole discretion and risk and you are solely responsible for any damage to your computer systems and loss of data that may result from the download of such material or data. No advice or information, whether oral or written, obtained by you from Foodcrumz Pte Ltd or through or from the sites shall create any warranty not expressly stated herein. Foodcrumz Pte Ltd is not responsible for any typographical error leading to an invalid coupon. Foodcrumz Pte Ltd accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties;

Indemnification and Limitation of Liability

You agree to indemnify, defend, save and hold harmless Foodcrumz Pte Ltd including but not limited to its affiliate, vendors, agents, directors, officers, and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses including legal fees and disbursements in connection therewith and interest chargeable thereon in full indemnity basis asserted against or incurred by Foodcrumz Pte Ltd which may arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms and Conditions;

You hereby agree to indemnify and save Foodcrumz Pte Ltd, our affiliates, directors, officers, and employees harmless, from any and all losses, claims, liabilities including legal costs on a full indemnity basis which may arise from your use of the sites or services including but not limited to the display of your information on the sites or from breach of any of the Terms and Conditions for this website;

You hereby further agrees to indemnify and save Foodcrumz Pte Ltd, our affiliates, directors, officers and employees harmless, from any and all losses, damages, claims, liabilities including legal costs on a full indemnity basis which may arise, directly or indirectly, as a result of any claims asserted by Third Party Rights claimants or other third parties relating to products offered or displayed on the sites. You hereby further agree that Foodcrumz Pte Ltd is not responsible and shall have no liability for any material posted by others including defamatory, offensive, or illicit material and that the risk of damages from such material completely rests with each user. Foodcrumz Pte Ltd reserves the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you shall cooperate with Foodcrumz Pte Ltd in asserting any available defenses;

Further, you agree to hold Foodcrumz Pte Ltd harmless against any claims made by any third party due to, or arising out of, or in connection with the use of website by any user, any claim that the material of any user caused damage to a third party, violation of the Terms and Conditions or violation of any rights of another including any intellectual property rights by any user;

In no event shall Foodcrumz Pte Ltd, its officers, directors, employees, partners or suppliers be liable to you, the vendor or any third party for any special, incidental, direct, indirect, consequential, punitive damages, or any damages whatsoever, including but not limited to those resulting from the damages for loss of use, data, savings, profits or information, and business interruptions, whether or not foreseeable or whether or not Foodcrumz Pte Ltd has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty or negligence, or any other claim arising out of or in connection with use or the inability to use the sites or services, any defects in goods, samples, data, information or services purchased or obtained from you or any other third party through the sites; unauthorized access by third parties to data or private information of any user; statements or conduct of any user of the Sites; or; any matters relating to services however arising, including negligence;

The limitations and exclusions in this section apply to the maximum extent permitted by applicable law in Singapore.

What can you do if you are not satisfied?

You may send written complaints concerning the conclusion of the sales contract or its performance to contact@foodcrumz.com.

 


TERMS AND CONDITIONS

 

The use of this website is subject to the following terms and conditions, the Privacy Notice, the Delivery Terms and any additional terms and conditions, rules, disclaimers and notices displayed by us elsewhere on this website from time to time (hereinafter collectively referred to as the “Terms and Conditions”). Please read the Terms and Conditions carefully before using this website. The Terms and Conditions apply to all visits and use of this website, as well as to the Content (as defined below), information, recommendations, products and/or services provided to you on or through this website.

 

By accessing and using this website (or any part thereof), you agree to be bound by the Terms and Conditions in their entirety in addition to any other applicable law or regulation that applies to this website and the Internet. If you do not agree to the Terms and Conditions in their entirety, please leave this website.

 

Content on this Website

 

All of the content featured or displayed on this website, including, but not limited to, logos, icons, trade marks, text, graphics, photographs, images, moving images, sound, illustrations and software, (hereinafter referred to as the “Content”) is owned by us, their licensors and/or their content providers. The website including, but not limited to, the general design and the Content, is protected by copyright, moral rights, trade marks and other intellectual property rights. Except as explicitly permitted by applicable copyright laws or under the Terms and Conditions or another agreement between you and us, no portion or element of this website or its Content may be copied or reproduced in any form or retransmitted via any means.

 

COPYRIGHT AND TRADEMARKS

 

The copyright in all Content is and remains owned by Foodcrumz Pte Ltd and/or their licensors. Except as may be otherwise indicated on this website or authorised under applicable copyright, you are authorised to view, play, print and download Content found on this website for personal, informational, and non-commercial purposes only. Otherwise, except as permitted by applicable copyright laws, you may not modify any Content, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content, and you may not reuse any Content without first obtaining the consent from us. For purposes of the Terms and Conditions, the use of any Content on any other website or networked computer environment is prohibited. You will not remove any copyright, trade mark or other proprietary notices from Content found on this website.

 

Links to Third Parties

 

For your convenience and to improve the usage of this website, links to websites that are owned and controlled by third parties may be provided from time to time. These links take you outside Foodcrumz Pte Ltd service and off this website and are beyond Foodcrumz Pte Ltd control. This includes links to partners that may use the Trade Marks as part of a co-branding agreement. The sites you can link to may have their own separate terms and conditions as well as a privacy policy. Foodcrumz Pte Ltd is not responsible and cannot be held liable for the content and activities of these sites. You therefore visit/access these sites entirely at your own risk.

 

Please note that these other sites may send their own cookies to users, collect data or solicit personal information, and you are therefore advised to check the terms of use and/or privacy policies on those websites prior to using them.

 

Misuse of this Website

 

You are prohibited from using this website to post or transmit any User Generated Content (as defined below) which infringes or may infringe third party intellectual property rights or which is threatening, false, misleading, inflammatory, defamatory, invasive of privacy, obscene, pornographic, abusive, discriminating, illegal or which could constitute or encourage conduct that would be considered a criminal offence, violate the rights of any party or which may otherwise give rise to civil liability or violate any law. Foodcrumz Pte Ltd may deny you access to this website at any time in its sole discretion, whether in situations where Foodcrumz Pte Ltd believes that your use of this website is in breach of any of the Terms and Conditions and/or applicable laws and regulations and/or otherwise.

 

You are also prohibited from using this website to advertise or perform any commercial solicitation.

 

User Generated Content

 

All opinions, remarks, comments, artwork, graphics, photographs, links, questions, suggestions, information, videos and other materials that you or other users of this website post to this website or transmit using this website (hereinafter referred to as “User Generated Content”) will be deemed non-confidential and non-proprietary. Foodcrumz Pte Ltd shall have the non-exclusive, royalty-free, right and licence to use, copy, distribute and disclose to third parties any User Generated Content for any purpose, in any medium and throughout the world.

 

You warrant that your User Generated Content is not confidential or proprietary. You grant, and warrant that you have the right to grant, to Foodcrumz Pte Ltd a non-exclusive, non-revocable, worldwide, transferable, royalty-free, perpetual right to use your User Generated Content in any manner or media now or later developed, for any purpose, commercial, advertising, or otherwise, including the right to translate, display, reproduce, modify, create derivative works, sub-license, distribute, assign and commercialize without any payment due to you.

 

You acknowledge and agree that Foodcrumz Pte Ltd only acts as a passive conduit for the distribution of the User Generated Content and is not responsible or liable to you or to any third party for the content, accuracy of or for any offensive, unlawful or objectionable content you may encounter on the User Generated Content. Foodcrumz Pte Ltd shall not be continuously monitoring User Generated Content published by you or moderating between users, nor shall Foodcrumz Pte Ltd be under an obligation to do so. Without limiting the generality of the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Generated Content do not necessarily represent those of Foodcrumz Pte Ltd. Any use by you of the User Generated Content is entirely at your own risk. You represent and warrant that any User Generated Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the licence as stipulated in this paragraph. You agree to indemnify Foodcrumz Pte Ltd and keep Foodcrumz Pte Ltd indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by Foodcrumz Pte Ltd related to any User Generated Content posted or transmitted by you or your other use of this website.

 

Foodcrumz Pte Ltd reserves the right at its sole discretion to block, remove (in whole or part) or restrict any User Generated Content posted or transmitted by you and which Foodcrumz Pte Ltd believes is not in accordance with the Terms and Conditions (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to Foodcrumz Pte Ltd without notice, and without liability to you or anyone else.

 

You warrant that your User Generated Content is not confidential or proprietary. You grant, and warrant that you have the right to grant, to Foodcrumz Pte Ltd a non-exclusive, non-revocable, worldwide, transferable, royalty-free, perpetual right to use your User Generated Content in any manner or media now or later developed, for any purpose, commercial, advertising, or otherwise, including the right to translate, display, reproduce, modify, create derivative works, sublicense, distribute, assign and commercialize without any payment due to you.

 

You agree to promptly notify Foodcrumz Pte Ltd in writing of any User Generated Content (or other Content) which breaches the Terms and Conditions. You agree to provide to Foodcrumz Pte Ltd sufficient information to enable Foodcrumz Pte Ltd to investigate whether such User Generated Content (or other Content) breaches the Terms and Conditions. Foodcrumz Pte Ltd agrees to make good faith efforts to investigate such complaint and shall take such action as Foodcrumz Pte Ltd in its sole discretion decides. However, Foodcrumz Pte Ltd does not warrant or represent that it will block or remove (in whole or part) such User Generated Content or other Content.

 

How You Can Contact Us

 

If you have any questions or comments about this website or the Terms and Conditions or in the event that you wish to make a complaint regarding this website (or its Content), then please contact us via email via contact@foodcrumz.com.

 

Changes to the Terms

Foodrumz Pte Ltd reserves the right, at its discretion, to change, modify, add, or remove portions of the Terms and Conditions at any time. Please check the Terms and Conditions periodically for changes. Your continued use of this website following the posting of changes to the Terms and Conditions will mean you accept those changes.

 

Severance

Each provision of the Terms and Conditions shall be construed separately and independently of each other. If any provision is deemed invalid, void or otherwise unenforceable, that provision shall be deemed severable from and shall not affect the enforceability of any of the other provisions of the Terms and Conditions.